Controlling Anger Before it Controls You

Everyone gets angry; it's a completely natural response. But do you know how to manage that anger constructively? By the end of this one-day course, you will!

How You Will Benefit:

• Understand anger and its causes
• Understand behavior types
• Develop coping tools
• Improve your communication skills

What You Will Cover:

• Defining anger    
• The costs of anger     
• The benefits of anger  
• Buttons and triggers      
• Precipitating factors    
• Distorted thinking    
• Passive, manipulative, assertive, aggressive, and passive-aggressive behaviour types
• Managing reactions      
• Starting an anger log     
• Relaxation techniques      
• Coping thoughts     
• Using humour    
• A model of release     
• Listening skills 
• Asking questions     
• Solving problems    
• Developing your assertiveness